Privacy Policy

IMPORTANT: All Users Must read this section

The X-Ray Group (XRG) is the owner and operator of the website  www.xraygroup.com.au (Website). XRG supports the protection of customerís privacy rights as a fundamental element of our business. 
 

Please know that any information you reveal in a Website public forum (such as a message board, online meetings, posting, chat room/event, or similar electronic public venues) is not protected by this Privacy Policy. Such postings will be seen by Website members and/or guests and third parties not related to XRG. What you write could be used by others in ways we are unable to control or predict, including to contact you for unauthorised purposes. Also, if you access a third party website from a link on the Website, any information you reveal on that site is not subject to this Privacy Policy. You should consult the privacy policy of each website you visit.


This Privacy Policy will answer your questions about the kind of information we collect and how we use it. However, this Privacy Policy does not apply to any act or practice by XRG which is done in the course of providing a general guide and framework for individual tradespersons looking to immigrate or find work in Australia.  XRG has published a separate set of Terms and Conditions regarding its acts, practices and obligations and acts, practices and obligations by Website members and users. A copy of the Terms and Conditions can be accessed by clicking on the 'Terms and Conditions' link set out in the main menu on this Website (OR www.xraygroup.com.au/terms).


Section 1:  
What Information do we collect?

Personal Information

Personal Information is information or an opinion, true or false about an individual whose identity is apparent or can be reasonably ascertained from the information or opinion (Personal Information).  

You are free to visit and use our Website without providing any Personal Information. However services are offered on our Website that require registration and/or submission of Personal Information. In order to register or otherwise take advantage of the products and personalised services that we offer on our Website, you will have to provide Personal Information.

In the course of doing business, XRG may collect Personal Information about its customers which will include information such as: names, addresses, telephone numbers, credit card information and e-mail addresses. Personal Information may also extend to a customer's resume including references, work history and interests and any other material a customer choses to provide as part of a resume. Depending on the nature of the transaction with us with your Personal Information is strictly voluntary.

 

Any Personal Information may be used by XRG:

  • to inform you about products and services;
  • to register you to receive our information when you purchase a product;
  • when you wish to participate in one of our interactive forums;
  • to improve the products and services we offer;
  • to be placed on an exclusive prospective employees database to be made available to Australian and international companies registered with XRG for the purposes of enabling them to contact you regarding an employment opportunity; and
  • to otherwise better meet the needs and preferences of our customers.


It should be clear why the information is being collected each time you are asked, for example, being asked to supply an address so documents relating to services can be forwarded to you.


We will not collect from you any sensitive information revealing your race, ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships or details of health or disability. Exceptions to this include:

  • where you have given express consent to XRG to do so;
  • when the information is necessary for the establishment, exercise or defence of a legal claim.


Section 2               
Registration and Use of Information

Registration and Membership Profile

In order to obtain access to certain services you must submit the following information: your name, a selected username and password, email address, mailing address, area or zip code and credit card information.

We use the Personal Information you provide through registration to provide services regarding immigration to and securing work in Australia and internationally; conduct billing and account activity; and respond to any questions that you submit. From time to time we might need to update you about your account, contact you regarding a billing question, notify you about changes to our services, or otherwise send you service-related announcements. For example, if a service to which you have subscribed is temporarily suspended for maintenance, we might send you an email to notify you of the service suspension. Or, we may need to contact you with respect to a billing matter. You will not be able to unsubscribe from these transactional emails. You will be permitted to unsubscribe from all other emails that are not transactional in nature.

In those circumstances, we will use your Personal Information to contact you. By registering for our services, you consent to XRG contacting you about your account. Based upon the Personal Information you provide us, we will send you a welcoming email to verify your username and password.

If you do you not wish XRG to contact you regarding your account, please do not register on our Website. You are of course free to unsubscribe to any other emails that you receive from us.

 

Web Logging
 The Website records standard information such as time, date and URL of request (the web page you arrived from) via our web servers. This information is recorded by all web servers and is used to improve the functionality, structure and performance of websites.

We use cookies on our Website to determine and track the pattern and number of visitor usages across the site and to personalise your online experience, identify returning visitors, and to provide you with advertisements and messages of interest to you. A cookie is a small data packet given to your web browser by our web servers, the browser stores the message in a text file in your computer. This user ID is sent back to our servers each time you view a page from our servers. This ID is deleted at the end of your session. XRG does not store any Personal Information in any cookies on your computer. However, we do link the non-personal information we store in cookies to your Personal Information.

Links that connect you through to a third party through our Websitemay use their own cookies. This Privacy Policy covers the use and placement of XRG's cookies only, and does not cover the use or placement of cookies by any third party.

Cookies can make using the sites easier for you by storing information about your preferences on the websites. This will enable you to take full advantage of the services and features that the Website offers. If you prefer not to receive cookies, you may be able to change the settings of your Internet browser to disable cookies or to warn you when cookies are being used. This may preclude you from using some services or enhanced functionality.


How we use your Personal Information

The Personal Information that you provide us will be used in order to process your request as well as to assist you in subscribing to XRGís products and services. We may use this Personal Information or data for another purpose if:

  • you would reasonably expect us to use the Personal Information for that other purpose; and
  • the other purpose is related to the original purpose of collection, for example, sending you correspondence on new features and services.


XRG may use your Personal Information for the purposes of direct marketing in relation to promotional activities where it is impractical for us to gain consent. However, in these circumstances, we will provide an express opportunity when we contact you to decline receiving from XRG specified marketing communications via an opt-out mechanism (eg. depending on the circumstances, TDU may give you the option of declining to receive from XRG further marketing communications. At any time you may chose not to receive these marketing communications by contacting us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

 

Emails & Newsletters

You may register to receive email subscriptions and newsletters from XRG and opting in to receive the subscriptions or newsletters. To receive emails and newsletters from XRG you must provide your email address.

 

Editorial/Interview Requests

An employee of XRG may contact members via email, telephone or postal mail for potential interviews and feature stories. Testimonials and Success Stories are effective tools in communicating the impact of programs available from XRG. Participation in editorial or interview requests is strictly voluntary and you are free to refuse to participate. If you do choose to participate, however, you should be aware that we may use your name, likeness, statements, quotes, and other Personal Information.


Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, referring/exit pages, operating system, date/time stamp, and click stream data. We use this information (which does not identify individual users) to analyse trends, to administer the Website, and to identify and solve hardware and software problems as they arise. We may link this automatically-collected data to your Personal Information for the purpose of determining your interests and to offer you goods or services that we believe may be of interest to you.


Links to third parties

Some of the pages of XRGís Website may be hosted by third parties. If Personal Information is collected from one of those pages and provided to us, we will treat that information in accordance with this Privacy Policy; and as if it was collected directly by XRG.

XRG's web sites contain links to third party websites that are not operated or controlled by us. Please note that XRG is not responsible for the privacy or security practices of those third party websites and those sites are not covered by this Privacy Policy. Third party websites should have their own privacy and security policies, which we encourage you to read.


Other companies that place advertising on our Website may collect information about you when you view or click on their advertising or content through the use of cookies or web bugs. We cannot control this collection of information. You should contact these advertisers or content providers directly if you have any question about their use of the information they collect.


Public Forums

As mentioned above, this Privacy Policy does not protect you when you use any public forum, chat room or bulletin board on our Website which may be set up by us from time to time. Such services would be made available to users to post questions, share information and support one another. You should be aware that any information shared in a chat room, bulletin board, or online public forum is public information and may be seen, disclosed to, or collected by third parties that do not adhere to our Privacy Policy. You should think carefully before disclosing any personal information in any public forum.


Emails to XRG

This Privacy Policy does not protect you when you send business information, ideas, concepts or inventions to us by email to the contacts listed on the "Contact Us" link on our Website. If you want to keep business information, ideas, concepts or inventions private or proprietary, do not send them in an email to us.

 

Section 3               
Disclosure of your Information

Disclosure of personal information to third parties

Except as set forth in this Privacy Policy or as specifically agreed to by you, XRG will not disclose any Personal Information it gathers from you on our Website without your prior permission.

In some circumstances, XRG may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. If such a request is received, we will provide this information upon receipt of the appropriate documentation.

Personal information collected may be disclosed to third parties by XRG, for example:

  • If you are informed at the time of collection of the information that such a disclosure may take place.
  • For purposes related to the purpose for which the information was collected, for example, to complete a transaction on your behalf or provide you with a service that you requested.
  • Where your Personal Information is disclosed to third parties who help us administer our Website or our services. These third parties are required to keep your information confidential and do not use your information for any purpose other than the purpose under which your information was collected.
  • To comply with valid legal requirements such as a law, regulation, search warrant, subpoena, court order, or legal process.


Access and correction to information we hold about you

Where practicable you will have access to the information that you provide to us and can update that information if your circumstances have changed. You may request this information by writing to:

Privacy Officer
The X-Ray Group
Level 1
470 Wodonga Place
Albury NSW 2640
or sending an email to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

 

Exceptions to this include:

  • where providing access will provide a serious threat to life or health of any individual or pose an unreasonable impact on the privacy of an individual;
  • your request for access is frivolous or vexatious;
  • where information relates to existing legal proceedings between XRG and you; or
  • where providing access would be unlawful or may prejudice an investigation of possible unlawful activity.


Disclosure to Linked Sites

In addition to the third party websites that you may access as described above, for your convenience there are links to websites operated by companies other than XRG ("Third Party Websites") that are not contractors who provide content or services through our Website. These links may be found in advertisements, referenced within content, or placed beside the names or logos of sponsors. XRG does not disclose your Personal Information to these Third Party Websites without obtaining your consent. In addition, XRG does not endorse and is not responsible for the privacy practices of these websites. If you choose to link to one of these Third party Websites, you should review the privacy policy posted on the other site to understand how that Third Party Website collects and uses your Personal Information.


Other Disclosures

We reserve the right to transfer information to a third party in the event of a sale, liquidation, merger, or other transfer of all or substantially all of the assets of XRG. We will endeavour, in good faith, to gain the third party's agreement and adherence to the terms of this Privacy Policy. In addition, we will notify users of any such transfer through notice on our Website and through email.


Section 4:  Security


Security of your information online

Data transmission over the Internet cannot be guaranteed to be 100% secure. While we will strive to protect your personal information from misuse, loss and unauthorised access, we cannot guarantee the security of any information you transmit to us or receive from our online products and services. These activities are conducted at your own risk.

However, XRG does provide a secure server for selected services. These services use Secure Sockets Layer technology (SSL), which is the industry standard for encryption technology. SSL encryption technology makes it almost impossible to be intercepted by an unauthorised party. For obvious reasons, please do not send credit card information through unsecured electronic mail.
 

If you have any questions relating to security issues please email us at:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
 

Section 5:  Updating your Information and contacting XRG


Changing Information

If you wish to change your personal information, which is inaccurate or out-of-date, you must notify us by sending a letter or fax signed by you; and the record will be changed. Your notification should be marked to the attention of our Privacy Officer.


What to do if you have a problem or question

If XRG becomes aware of any ongoing concerns or problems you may have with XRGís handling of your personal information, we will work to address these concerns. If you have any queries relating to our Privacy Policy, or you have a problem or complaint, please contact us at ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it. ).


Changes to this Privacy Policy

We may amend this Privacy Policy from time to time by posting an updated version of this policy on our web sites.


Additional information

For further information about privacy issues and the protection of privacy, visit the Australian Federal Privacy Commissionerís web site at http://www.privacy.gov.au.

This document was prepared on 13 October 2005 and reviewed on 31 August 2012.